Privacy Policy

Last updated: please refer to the date shown when you last visited this page.

This Privacy Policy explains how Jeduwo ("we", "us", "our") collects, uses, stores and shares personal data when you visit this website and use the contact form on it. We are committed to handling your personal data lawfully, fairly and transparently, in line with the UK General Data Protection Regulation ("UK GDPR") and the Data Protection Act 2018.

1. Who We Are and How to Reach Us

Jeduwo is the controller of the personal data described in this policy. Our details are:

• Company name: Jeduwo
• Address: 119 Warwick Road, Birmingham, B69 6FT, United Kingdom
• Email: [email protected]
• Telephone: +44 121 423 2200

Any question about this policy or about your personal data can be sent to the email address above. We will respond as quickly as we reasonably can.

2. What Personal Data We Collect and Why

2.1 The form on this website

The only way this website collects personal data directly from you is through the form you can complete to contact us. When you submit it, we receive the information you choose to type into it, which typically includes:

• your name;
• your email address;
• your telephone number, if the form asks for it and you provide it;
• the content of your message and any other details you decide to include.

We use this information only to read and respond to your enquiry, to provide the information or assistance you have asked for, and to keep a record of our correspondence with you. Please do not include sensitive information (such as health details or financial account numbers) in your message, as we do not need it to answer an enquiry.

2.2 Technical data

Like most websites, our hosting environment may automatically process basic technical information needed to deliver the pages to your device, such as your IP address and browser type. We do not use this information to identify you personally or to build a profile about you.

3. Cookies

This website sets one cookie only. We do not use analytics tools and we do not set session or security cookies.

3.1 Advertising measurement

Advertising measurement runs only after you have given consent, and only on the confirmation page shown after you submit the form. If you decline consent, or if you do not make a choice, no advertising measurement takes place. You can change your mind at any time by clearing the "privacy_state" cookie in your browser settings, after which you will be asked for your choice again.

4. Our Legal Basis for Processing

Under the UK GDPR we must have a lawful basis for each use of your personal data. We rely on the following:

• Legitimate interests (Article 6(1)(f)): when you send us an enquiry through the form, we process your details because we have a legitimate interest in understanding and replying to messages sent to us. We consider that this use is expected by you, is limited to what is necessary, and does not override your rights and freedoms.
• Steps prior to entering into a contract (Article 6(1)(b)): where your enquiry is about using our services and you ask us to take steps before you sign up, we process your data for that purpose.
• Consent (Article 6(1)(a)): we rely on your consent for the "privacy_state" cookie's recording of your choice and for advertising measurement on the confirmation page. You may withdraw consent at any time, and withdrawal does not affect the lawfulness of processing carried out before it.

5. How Long We Keep Your Data

We keep personal data only for as long as it is needed for the purpose for which it was collected.

• Enquiries sent through the form: kept for as long as needed to deal with your request and any follow-up, and then deleted or anonymised within a reasonable period once the matter is closed, unless we are required to keep it for longer by law or to establish, exercise or defend legal claims.
• The "privacy_state" cookie: stored in your browser for one year, after which it expires.

6. Who We Share Your Data With

We do not sell your personal data. We share it only where necessary and only with:

• service providers who help us operate this website and handle email, acting on our instructions and bound by appropriate confidentiality and data protection obligations;
• professional advisers, such as lawyers or accountants, where needed to obtain advice;
• public authorities, courts or regulators where we are legally required to disclose information.

If any of our providers process your data outside the United Kingdom, we ensure that an appropriate safeguard is in place, such as an adequacy decision or the approved contractual clauses for international transfers.

7. Your Rights

Under UK data protection law you have the following rights in relation to your personal data:

• Right of access: to receive a copy of the personal data we hold about you.
• Right to rectification: to have inaccurate or incomplete data corrected.
• Right to erasure: to ask us to delete your data in certain circumstances.
• Right to restrict processing: to ask us to limit how we use your data in certain circumstances.
• Right to data portability: to receive data you provided to us in a structured, commonly used format, where processing is based on consent or contract and carried out by automated means.
• Right to object: to object to processing based on legitimate interests.
• Right to withdraw consent: at any time, where we rely on your consent.

7.1 How to exercise your rights

To exercise any of these rights, email us at [email protected], or write to us at Jeduwo, 119 Warwick Road, Birmingham, B69 6FT. So that we can deal with your request, please tell us what you would like us to do and give enough detail for us to find your data. We may need to verify your identity before acting, to protect your information from being disclosed to the wrong person.

We will respond within one month of receiving your request. If your request is complex or we receive a number of requests from you, we may extend this period by up to two further months, and we will tell you if that applies. We do not normally charge a fee.

8. Complaints

We would like the chance to put things right, so please contact us first at [email protected]. You also have the right to lodge a complaint at any time with the Information Commissioner's Office (ICO), the supervisory authority for data protection in the United Kingdom.

9. Security

We use appropriate technical and organisational measures to protect personal data against unauthorised access, loss, alteration or disclosure. No method of transmission over the internet is completely secure, but we take reasonable steps to keep your information safe.

10. Children

This website is not directed at children, and we do not knowingly collect personal data from anyone under the age of 13. If you believe a child has sent us personal data, please contact us and we will delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or in the law. The current version will always be available on this page, and we encourage you to review it periodically.

12. Contact

For any question about this policy or your personal data, please contact Jeduwo:

• Email: [email protected]
• Telephone: +44 121 423 2200
• Post: Jeduwo, 119 Warwick Road, Birmingham, B69 6FT, United Kingdom